Refund policy

ONLINE RETURNS POLICY

We will happily accept returns on all full priced items for any reason within 14 days of receipt for a credit note or a full refund.

We are not able to offer exchanges and instead encourage you to place a new order for your desired item and returning the original item for refund. If it’s a simple change of size our Customer Care team can assist in directing you to your nearest store.

All items must be in their original condition; unworn, unused, unwashed, with the swing tags attached, and are accepted at the discretion of our team.

All footwear must be in original condition with no markings or scratches on the sole and must be returned in their original undamaged shoe box.

Earrings, socks and underwear cannot be returned for a refund or exchange for hygiene reasons, unless faulty.

Swimwear must have the hygiene sticker in place.

SALE RETURNS

Sale items can be returned for refund or store credit, unless they were purchased during a promotional period where a promotion code was applied on top of a sale price, or are Final Sale.

Final Sale items are those discounted by 50% or greater. Please choose carefully as Final Sale items are not eligible for return, exchange or credit unless faulty. If you have any questions regarding a Final Sale item please contact our Customer Care team.

Sale items purchased during our 'Take A Further' sale promotions are not eligible for return, exchange or credit unless faulty.