Careers

Reporting in the first instance to your Store Manager, the Assistant Manager is responsible for helping the Store Manager maintain the day-to-day operation of the store, as well as setting customer service standards and launching initiatives to hit sales targets. Assistant Managers need to help develop and motivate a team, whilst ensuring everyone adheres to company policies and procedures.

The Assistant Manager is the main support for the Store Manager and needs to take on all the responsibilities in their absence. Working as part of an enthusiastic team, the role of an Assistant Manager is to deliver high quality customer service and outstanding product knowledge. They are responsible overall for every aspect of general shop maintenance and stock merchandising while promoting and enhancing the positive image and culture of Incu.

2+ years of retail and retail management experience in a similar environment preferred.

Reporting in the first instance to your Store Manager, the Assistant Manager is responsible for helping the Store Manager maintain the day-to-day operation of the store, as well as setting customer service standards and launching initiatives to hit sales targets. Assistant Managers need to help develop and motivate a team, whilst ensuring everyone adheres to company policies and procedures.

The Assistant Manager is the main support for the Store Manager and needs to take on all the responsibilities in their absence. Working as part of an enthusiastic team, the role of an Assistant Manager is to deliver high quality customer service and outstanding product knowledge. They are responsible overall for every aspect of general shop maintenance and stock merchandising while promoting and enhancing the positive image and culture of Incu. 

2+ years of retail and retail management experience in a similar environment preferred.

Reporting in the first instance to your Store Manager, the Assistant Manager is responsible for helping the Store Manager maintain the day-to-day operation of the store, as well as setting customer service standards and launching initiatives to hit sales targets. Assistant Managers need to help develop and motivate a team, whilst ensuring everyone adheres to company policies and procedures.

The Assistant Manager is the main support for the Store Manager and needs to take on all the responsibilities in their absence. Working as part of an enthusiastic team, the role of an Assistant Manager is to deliver high quality customer service and outstanding product knowledge. They are responsible overall for every aspect of general shop maintenance and stock merchandising while promoting and enhancing the positive image and culture of Incu and A.P.C.

2+ years of retail and retail management experience in a similar environment preferred.

The Retail Support Assistant is responsible for supporting the day-to-day operations of Incu’s online customer care. This includes managing all inbound customer communication through platforms like Gorgias, Slack, and phone, and ensuring timely and accurate resolution of queries, returns, refunds, cancellations, and delivery issues. The role requires proactive prioritisation of daily tasks, strong system navigation (AP21, Shopify, Shippit, Brauz), and effective collaboration with warehouse, dispatch, and retail teams to deliver a seamless customer experience across all digital channels.

Key Responsibilities:

• Returns & Refunds: Process returns by issuing refunds in AP21 and Shopify, then send follow-up emails. Categorise return types and manage accordingly.
• Customer Queries: Monitor and respond to queries via Gorgias (email and live chat). Share and assign tasks among team members.
• Daily Platform Check: Each morning, review all communication platforms (Email, Slack, Phone, Gorgias) and prioritise tasks.
• Tickets Management: Assign and action Gorgias tickets throughout the day; escalate urgent issues via Slack.
• General Enquiries: Triage incoming questions from various channels, prioritise based on urgency.
• Faulty Claims: Assign and manage through Gorgias based on daily capacity.
• Order Cancellations: Check dispatch status on Slack and AusPost; action via Gorgias where applicable.
• Live Chat: Respond to real-time customer messages through Gorgias.
• Uber Delivery Orders: Process and troubleshoot via Brauz and Gorgias. Resolve AP21 syncing issues as needed.
• Urgent Enquiries: Prioritise high-urgency Gorgias tickets and collaborate via Slack to resolve promptly.
• Warehouse Returns: QC items, ensure eligibility, and process in AP21 and Shopify. Maintain orderliness of warehouse return area.
• Security Checks: Review flagged orders via Shopify, ClearSale or PayPal by 9am. Respond within the 4-hour window to prevent auto-cancellation.
• Address Issues: Resolve via Shippit and update AP21. Apply partial refunds or shipping compensation when necessary.
• Fulfilment Sheet: Daily responsibility, especially high priority on Mondays. Ensure accuracy in order numbers and customer details. Prioritise Click & Collect and Uber Delivery orders. Perform AP21 stock adjustments where required.
  

Reporting in the first instance to the Store Manager and working as a part of an enthusiastic team. The role of a Sales Assistant is to achieve maximum sales through the delivery of high-quality customer service and outstanding product knowledge.

The Sales Assistant is responsible for all aspects of general shop maintenance and stock merchandising while promoting and enhancing the positive image and corporate values of Incu. Two positions available.

Reporting in the first instance to the Store Manager and working as a part of an enthusiastic team. The role of a Sales Assistant is to achieve maximum sales through the delivery of high-quality customer service and outstanding product knowledge.

The Sales Assistant is responsible for all aspects of general shop maintenance and stock merchandising while promoting and enhancing the positive image and corporate values of Incu.

Reporting in the first instance to the Store Manager and working as a part of an enthusiastic team. The role of a Sales Assistant is to achieve maximum sales through the delivery of high-quality customer service and outstanding product knowledge.

The Sales Assistant is responsible for all aspects of general shop maintenance and stock merchandising while promoting and enhancing the positive image and corporate values of Incu.

Please note, as part of our commitment to providing service to our diverse customer base, we’re currently looking for candidates who are fluent in Mandarin.

Reporting in the first instance to the Store Manager and working as a part of an enthusiastic team. The role of a Sales Assistant is to achieve maximum sales through the delivery of high-quality customer service and outstanding product knowledge.

The Sales Assistant is responsible for all aspects of general shop maintenance and stock merchandising while promoting and enhancing the positive image and corporate values of Incu.

The role is to effectively assist the warehouse floor in regard to all stock and freight movements and implement improvements within the warehousing environment. Assisting warehouse staff to optimise productivity and output, inventory control, warehouse space management and day to day warehouse operations.

Reporting in the first instance to the Store Manager and working as a part of an enthusiastic team. The role of a Sales Assistant is to achieve maximum sales through the delivery of high-quality customer service and outstanding product knowledge.

The Sales Assistant is responsible for all aspects of general shop maintenance and stock merchandising while promoting and enhancing the positive image and corporate values of Incu.

Reporting in the first instance to the Store Manager and working as a part of an enthusiastic team. The role of a Sales Assistant is to achieve maximum sales through the delivery of high-quality customer service and outstanding product knowledge.

The Sales Assistant is responsible for all aspects of general shop maintenance and stock merchandising while promoting and enhancing the positive image and corporate values of Incu.