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OUR RETURNS POLICY
We happily accept returns on full priced items within 7 days of receiving your order for an exchange, credit note or refund. All items must be unused and in original condition with tags attached. All footwear must have original, undamaged shoeboxes with no sole markings or scratches. Earrings cannot be returned for a refund or exchange.
* Please note for any Christmas gift purchases, you will have until January 2nd 2017 to contact us for an exchange.
Please choose carefully as we do not accept returns or exchanges on sale items unless faulty.
For all orders over $30, please contact us at firstname.lastname@example.org for an easy, free returns. For returns on International orders or items under $30, your return postage costs are non refundable, unless the items are found to be faulty.
HOW DO I RETURN AN ITEM?
To return via our retail stores: Visit us in store within 7 days of receiving your order and our friendly staff will assist you with an exchange or credit note. For a refund request, please contact us at email@example.com or +612 9331 1014 as we do not offer refunds via our retail stores.
To return via post: Please contact us at firstname.lastname@example.org or +612 9331 1014 within 7 days of receiving your order providing your order number and brief explanation of your return/exchange. We will then issue you with a Returns Authorisation Number (RA#).
All items are to be returned within 14 days from the date of issue of your RA#. Items received after the 14-day time frame will be assessed at our discretion. Items returned without an RA# will not be accepted and will be returned at your expense.
If you need to return an item and cannot use our Australia Post returns service, for security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.
Please send your returned goods along with valid RA# to:
256 Oxford Street
Paddington NSW 2021
I HAVE RETURNED AN ITEM WHAT HAPPENS NEXT?
Once your returns package has been accepted, you will either receive your new item (for exchange), or a refund on the cost at purchase (excluding any shipping cost) directly to the credit card from your original transaction. A confirmation email will be sent out to confirm your refund/exchange. For any questions regarding the return/exchange process, please email us at email@example.com or call us on +612 9331 1014.
Incu monitors returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion, or lead to the closure of your Incu customer account.