COLLECTION OF YOUR PERSONAL INFORMATION
Incu collects personal information from our online visitors when they place an order or when they join the Incu mailing list. If an order is placed, Incu holds personal information including your name, email address, phone number/s, shipping and billing address to process and fulfil the order.
Your credit card details will never be held by Incu.
In certain circumstances Incu may be required to collect and store additional data. Incu will only do this with your consent. These details allow Incu to process your order and to let you know the status of your order.
You may refuse to provide us with some or all of your personal information, however this may prevent us from processing your transactions or delivering products to you.
Incu may also need to obtain information for authentication or identity checks in the prevention of fraud. These measures are taken for your security.
WHAT WE MIGHT USE YOUR PERSONAL INFORMATION FOR
Incu will likely use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience.
When you register with Incu, you will be asked if you want to “Subscribe” to our mailing or SMS list. If you choose to “Subscribe” for either of these services, the information you provide will allow incu to advise you about new products, special offers and other events or items of interest, from time to time.
Incu collates statistical information about site traffic, sales and other commercial information which might be passed on to trusted third parties however these statistics do not include any information which can identify you personally.
We might use your personal information for internal marketing and demographic studies, together with your non-personal data to monitor customer patterns in an effort to consistently improve the incu.com site for a better online shopping experience.
SECURITY OF YOUR PERSONAL INFORMATION
Incu only collects personally identifiable information to the extent deemed reasonably necessary to serve you, in view of its legitimate business purposes as set out above, and we will do our best to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.
When you place an order or access your account information, Incu uses a Secure Socket Layer (SSL) so your details are encrypted before being sent to us to protect them from unauthorised use.
Incu recommends reading the policy and disclaimers published by any other organisations before submitting any personal information to them.
OTHER INFORMATION WE MIGHT COLLECT
Incu might collect non-personal data about your use of incu.com, such as pages visited, times and volume of use of our services as well as traffic data. Traffic data includes all sorts of boring things like logs, details of networks, time of log-on or access, length of sessions and similar systems data and your IP address. The information collected helps Incu to improve its online service to you
ACCESSING OR UPDATING YOUR PERSONAL INFORMATION
If personal information maintained by Incu is not correct you can easily update it using the “Log In” menu on the home page where your personal information will be made available, in the “My Account” section, for review and you can make any changes there.
IN OR OUT
If you would like to Unsubscribe from receiving emails from Incu you can do so by clicking the automated Unsubscribe link which is always included at the bottom of every email Incu sends or if you would like to be removed from the Incu database please contact us via the Contact Form here.
If you would like to Unsubscribe from receiving SMS from Incu you can do so by clicking the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. For Service support or assistance please use the Contact Form.
We value your privacy and the information you consent to share in relation to our SMS opt-in. We use this information to send you text notifications about marketing offers, and (or) transactional texts. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging services, for the purpose of enabling and operating our text messaging program.
By signing up for text messaging, you consent to receive marketing text messages (e.g. promotions; new arrivals) from Incu Pty Ltd at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Unsubscribe at any time by clicking the unsubscribe link in the text you receive.
QUESTIONS & COMPLAINTS
We would love to hear from you. If you would like to share something with us please call the Incu Customer Care Department on +61 8208 8821 or you might prefer to email us, please use the Contact Form.