Returns

We gladly accept returns on full-priced items within 14 days* of receipt for a credit note or full refund.

We are not able to offer exchanges.  For a different item, please place a new order and return the original item for a refund. If you need assistance with a size change, our Customer Care team can direct you to the nearest store.

All returned items must be unworn, unused, unwashed, in their original condition with swing tags attached, and will be accepted at the discretion of our team.

All footwear must be returned in its original, undamaged condition with no signs of wear, including marks or scratches on the soles. Returns must include the original shoe box, which must also be in its original, undamaged condition. The shoe box must be securely packaged within an outer shipping box to protect it during return transit.

Earrings, socks, underwear, and fragrances cannot be returned for hygiene reasons, unless faulty.

Swimwear returns must include the hygiene sticker.

Sale items can be returned for a refund or store credit unless purchased during a promotion with an additional code applied, or if marked as Final Sale.

Items discounted by 50% or more are considered Final Sale, and will be labeled as such on the product page. Please note that Final Sale items cannot be returned, exchanged, or credited unless faulty. For questions about a Final Sale item, contact our Customer Care team.

All in-store sale purchases are deemed Final Sale and are non-returnable.

Items purchased during 'Take A Further' promotions are not eligible for return, exchange, or credit unless faulty.

Please note, we cannot process returns, credit notes, or exchanges for items won through our EQL raffles, unless faulty.

No changes to size or pick-up location can be made after an entry is placed.

For questions about EQL orders, contact our Customer Care team or refer to our Raffle Terms & Conditions.

Please note that in-store teams are unable to process refunds for online orders. These will be handled by our Customer Care team.

Allow 3-5 business days for your return to be processed.

The Online Returns Policy applies.

For in-store purchases, we offer an exchange or credit note within 14 days of purchase for full-priced items. Please note, we do not issue refunds for change of mind.

Please keep your receipt as proof of purchase.

All in-store sale items are considered Final Sale and are not eligible for return, exchange, or credit unless faulty.

Domestic Returns:
All domestic returns will incur a $10 processing fee, which will be deducted from your refund. If your return meets our policy, please submit your request via our Returns Portal.

Please note: Our returns portal permits only one submission per order. Multiple or subsequent return requests may result in additional out-of-pocket expenses. For further assistance, please contact our Customer Care team.

International Returns:
We accept international returns at the customer's expense. Please use a reliable, trackable shipping service, as we cannot be held responsible for items lost or damaged in transit.

For assistance, please contact our Customer Care team.

Refunds will be issued to your original payment method. Please note, credit card refunds may take up to 10 days to process, depending on your bank.

If you paid via Afterpay or Zip, your refund will be credited to your account.

Once we receive and process your return, a credit note will be emailed to you with a code for online redemption.

Credit notes are valid for 3 years from the date of issue.

We strive to ensure the quality of all items before dispatch. If you receive a faulty or damaged item, please contact our Customer Care team with a description and proof of purchase.

If you received an incorrect item, log your return request via the Returns Portal, including a description of the wrong item received. For additional assistance, please reach out to our Customer Care team.