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To our Incu Family,

It has been a challenging time at Incu as the Covid-19 virus has affected all areas of our community. Our thoughts are with all those directly impacted by this situation, the health care professionals who are on the frontline and our teachers who continue to enrich our kids with knowledge. 
Unfortunately, the virus continues to spread and our leaders have not made any decision to temporarily close stores like ours. Therefore we have made the difficult decision to temporarily close all our stores today to ensure the safety of our staff and customers. This has been the toughest decision in our 18 year history but we believe it is the right one. 
Our online store remains open and we will continue to present a highly curated mix of products from Australia and around the world, delivered to your doorstep. Please remember that your purchases will continue to assist us in keeping our wonderful staff working. 
We want to personally thank each and every one of our employees for all their hard work during this crisis and we have committed to paying all staff for the next 2 weeks. We have witnessed staff doing everything possible for one another and for their customers. Their passion for our business has been humbling and we will always be indebted to them for their hard work during very difficult times. 
Lastly, to you, our customers, we hope you all stay healthy and safe. We have never taken you for granted and we will do everything possible to make sure we deliver the best service possible. 
Our stores will return soon stronger and ready to serve you again.
 
Please stay safe and healthy,
Brian, Vini & the Incu family

First and foremost, the health and safety of our community; our employees and customers, is our number one priority.

We have been closely monitoring the situation on a daily basis and following the guidance of the World Health Organisation and Australia’s Chief Medical Officer. With the rapidly changing situation, we are taking the necessary precautions as they come to light.

We have put in preventative measures in line with the Australian Government and public health experts, to ensure the safety of the greater community. We have implemented the following precautionary measures:

- Increasing the frequency of disinfectant cleaning of all stores and our distribution centre

- Training all staff about best hygiene practises including social distancing, washing hands before and after each interaction Increased the supply and access of hand sanitisers for all customers across all stores

- Reduction in cash handling

We ask you, as our loyal customers, to please ensure you are also playing your part in preventing the spread of COVID-19.

Let’s work collectively to combat these challenging times but we will come through this better and stronger together.

We look forward to hugging, high-fiving and shaking hands with you very soon.

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