Black Friday Sale Now On - 30% Off Selected Styles. Free Domestic Shipping on orders over $250.
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Shipping

COVID-19

Our shipping partners, Australia Post and DHL are currently experiencing delays across due to a high volume of parcels within their networks. 

Unfortunately guaranteed next day delivery is not currently available for Australia Post Express services, the expected delivery time frame is 1-3 business days depending on your location. For further information on delivery times please visit the Australia Post website here.

Please note that our carriers will not require a signature upon delivery for the time being. If you're not at home, the parcel will be taken to your local post office or courier depot, where you can collect with photo identification. The staff member will then sign for the parcel on your behalf.

And lastly, if you're not able to return your order within our usual 14 day time frame, please reach out to our Customer Care team, who can help you out with some options.

Australia

We offer free express shipping on all Australian domestic orders over $250.

For all orders under $250, a $10 shipping fee will be applied at the checkout.

All orders are sent via Australia Post eParcel on an Express delivery service. *excluding orders containing perfumes.

Please allow 1-2 business days for dispatch from our warehouse, and a further 1-2 business days for deliveries to metropolitan areas. For regional areas, please allow 2-4 days for delivery.

Our warehouse team operates during business hours Monday – Friday, excluding weekends and NSW public holidays.

*For domestic orders containing perfume, your order will be sent via Australia Post Road Service. Please allow 2-7 business days for delivery depending on your area.

 

International 

New Zealand

We offer free express shipping for orders over $250 AUD.

For all orders under $250 AUD a shipping fee of $15 AUD will be applied at the checkout.

All orders are sent via DHL express on an overnight service. For rural/regional areas please allow an additional 24 hours.

Please also allow 1-2 business days for your order to be processed and dispatched from our warehouse.

You will receive an email confirmation with your tracking number once your order has shipped.

USA & Canada

We offer express shipping to USA and Canada for $25 AUD. 

All orders are sent via DHL on an Express service with an expected delivery time of 3-5 business days.

Please also allow 1-2 business days for your order to be processed and dispatched from our warehouse.

You will receive an email confirmation with your tracking number once your order has shipped.

 

Rest of world

We offer express shipping a flat rate of $35 AUD.

Your order will be sent on an express DHL service with an expected delivery time of 3- business days.

Please also allow 1-2 business days for your order to be processed and dispatched from our warehouse.

You will receive an email confirmation with your tracking number once your order has shipped.

For further information or an approximate shipping time, please contact our Customer Care team.

 

Duties & Taxes

International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer.

Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Incu in order to receive a refund.

    Please contact your local customs office directly for more information on taxes, duties and regulations.

     

    T&C's

    *The free domestic shipping offer does not apply to certain products and promotions. If your order is eligible for free shipping the discount will automatically apply at the checkout. 

    Unfortunately some shipping restrictions may apply to certain brands and products sold online. If an item cannot be shipped to your shipping destination a message will apply at the cart. 

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