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Help - Returns
ONLINE RETURNS POLICY*
We happily accept returns on full priced items within 7 days of receiving your order for an exchange, credit note or refund. All items must be unused and in original condition with tags attached. Please note all footwear must have original, undamaged shoeboxes with no sole markings or scratches. Earrings cannot be returned for a refund or exchange.
Please choose carefully as we do not accept returns or exchanges on sale items unless faulty.
Domestic returns on full priced items over $30 will be free of charge. Currently, returns on International orders will be covered by you and return postage costs are non refundable unless the items are found to be faulty. You may contact us at firstname.lastname@example.org.
*Please contact one of our retails stores for any questions regarding in-store purchases, returns and exchange.
HOW DO I RETURN AN ITEM?
To return via our retail stores: Visit us in store within 7 days of receiving your order and our friendly staff will assist you with an exchange or credit note. For a refund request, please contact us at email@example.com as we do not offer refunds at our retail stores.
To return via post: Please contact us at firstname.lastname@example.org within 7 days of receiving your order providing your order number and brief explanation of your return/exchange. We will then issue you with a Returns Authorisation Number (RA#) and instructions on how to return your order.
All items are to be returned within 7 days from the date of issue of your RA#. Items received after the 7-day time frame will be assessed at our discretion. Items returned without an RA# will not be accepted and will be returned at your expense.
If you need to return an item and cannot use our Australia Post returns service, for security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.
Please send your returned goods along with valid RA# to:
Incu 256 Oxford Street Paddington NSW 2021 ATTN: Online RA# __________
I HAVE RETURNED AN ITEM WHAT HAPPENS NEXT?
Once your returns package has been accepted, you will either receive your new item (for exchange), or a refund on the cost at purchase (excluding any shipping cost) directly to the credit card from your original transaction. An email will be sent to you confirming your refund/exchange. For any questions regarding the return/exchange process, please email us at email@example.com or call us on +612 9331 1014.
We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion, or lead to the closure of your Incu customer account.