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SHIPPING

RATES - DOMESTIC DELIVERY (AUSTRALIA)

We offer free shipping on all domestic orders over $100. For all orders under $100, a shipping fee of $10 will be charged.

Domestic orders with perfumes will be sent out using Road Only Transport via Australia Post and delivery will take between 2-6 business days. Your signature will be requested upon delivery.

All other domestic orders will be sent out using Australia Post via the eParcel Express Post network. Express Post guarantees next business day after your order is dispatched for all metropolitan areas in Australia. For regional areas, delivery will take between 2-3 business days after dispatch. Your signature will be requested upon delivery.

RATES - INTERNATIONAL DELIVERY

For international shipping, we offer two flat rate shipping options:
For $25, orders will be sent out using Australia Post Pack and Track with tracking numbers provided. Tracking is available on the Australia Post website. Delivery of your order may take 3-14 days.

You may be responsible for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival.

YOUR ORDER

WHEN WILL MY ORDER SHIP?

Orders received by 9am AEST Monday - Friday will be dispatched on the same day pending credit verification. Orders made on weekends or public holidays will be processed on the following business day and dispatched within 24 hours pending credit verification.

HOW DO I TRACK MY ORDER?

You will be sent a Shipping Notification with a tracking number via email once your order has been dispatched. You will then be able to track the status of your delivery with the link provided in this email.

RETURNS

ONLINE RETURNS POLICY*

We happily accept returns on full priced items within 7 days of receiving your order for an exchange, credit note or refund. All items must be unused and in original condition with tags attached. Please note all footwear must have original, undamaged shoeboxes with no sole markings or scratches. Earrings cannot be returned for a refund or exchange.

Please choose carefully as we do not accept returns or exchanges on sale items unless faulty.


Domestic returns on full priced items over $30 will be free of charge. Currently, returns on International orders will be covered by you and return postage costs are non refundable unless the items are found to be faulty. You may contact us at orders@incu.com.

*Please contact one of our retails stores for any questions regarding in-store purchases, returns and exchange. 

IN STORE RETURNS POLICY

PLEASE RETAIN YOUR RECEIPT AS PROOF OF PURCHASE.

Please choose carefully as refunds and replacements are not given for a change of mind.
An exchange or credit note may be processed within 7 days from the date of purchase*

You are entitled to a refund, exchange or credit note if the product has a major fault, or as required by Australian Consumer Law. Unless the item is deemed faulty. You are entitled to a repair within reasonable time 

There is NO refund on sale items unless the item is faulty. 

Due to hygiene reasons earrings, hosiery, lingerie and hair pieces are unable to be returned for change of mind
Swimwear will not be accepted for return or exchange if the hygiene strip has been removed or altered in any way.

HOW DO I RETURN AN ITEM?

To return via our retail stores: Visit us in store within 7 days of receiving your order and our friendly staff will assist you with an exchange or credit note. For a refund request, please contact us at orders@incu.com as we do not offer refunds at our retail stores.

To return via post: Please contact us at orders@incu.com within 7 days of receiving your order providing your order number and brief explanation of your return/exchange. We will then issue you with a Returns Authorisation Number (RA#) and instructions on how to return your order.

All items are to be returned within 7 days from the date of issue of your RA#. Items received after the 7-day time frame will be assessed at our discretion. Items returned without an RA# will not be accepted and will be returned at your expense.

If you need to return an item and cannot use our Australia Post returns service, for security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.

Please send your returned goods along with valid RA# to:

Incu 
256 Oxford Street 
Paddington NSW 2021 
ATTN: Online 
RA# __________

I HAVE RETURNED AN ITEM WHAT HAPPENS NEXT?

Once your returns package has been accepted, you will either receive your new item (for exchange), or a refund on the cost at purchase (excluding any shipping cost) directly to the credit card from your original transaction. An email will be sent to you confirming your refund/exchange. For any questions regarding the return/exchange process, please email us at orders@incu.com

EXCESSIVE RETURNS

We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion, or lead to the closure of your Incu customer account.

PAYMENTS

WHAT CURRENCY DO YOU USE?

All product prices indicated and payments made on our website are in Australian Dollars and are GST inclusive.

WHAT PAYMENT METHODS CAN I USE?

You can use any of the following forms of payment

- Visa
- Mastercard
- American Express
- Paypal

You can also pay for online orders using Incu Online Gift Cards

CAN I USE A GIFT VOUCHERS?

We accept Incu Online Gift cards on our Online Store, simply enter the voucher code at checkout to redeem your gift card. If you have an Incu Instore Gift Card and would like to redeem it on our Online Store, please email us at orders@incu.com.

CONTACT US

For any general inquiries, please click the orange Help button to use our contact form or email info@incu.com.

For any inquiries regarding your online order, you may also use the orange Help button to use our contact form or email orders@incu.com 

The Website and all content is operated and owned by Incu Pty Ltd (ABN 18 099 484 527), 42 Davies Street Surry Hills NSW 2010.